Privacy policy

Privacy Policy

Last updated: 1 November 2026.

Data controller: Eurekka Home S.L. (trading as «Keeppe»), Tax ID (CIF) B75939959, Calle Verdial 1, 4º F, 29730 Rincón de la Victoria, Málaga, Spain. Email: info@keeppe.com.

This Privacy Policy describes how Eurekka Home S.L. («Keeppe», «we» or «our») collects, uses and shares your personal information when you visit or use the keeppe.com website, make a purchase or communicate with us (the «Services»), in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD). Please read it carefully.

Personal information we collect

Information you provide directly to us:

  • Contact details: name, address, telephone and email.
  • Order information: billing, shipping and payment details.
  • Account information: username and password.
  • Customer service: the communications you send us.

Information we collect about your use, automatically through cookies and similar technologies: IP address, device, browser and interactions with the website.

Information we obtain from third parties, such as Shopify, payment processors and technology providers. We may also receive information from advertising and analytics platforms such as Google and Meta, which allow us to measure the performance of our campaigns and understand user behaviour; this information may include online identifiers, browsing data, ad interactions and conversions.

How we use your personal information

  • Provision of the Services: processing orders, shipments, returns and accounts.
  • Invoicing and purchase history: issuing the legal invoice for your purchase and keeping your purchase history, which we use, for example, to apply returning customer discounts.
  • Marketing and advertising: sending promotional communications and personalised advertising, including technologies such as the Meta pixel and Google Ads.
  • Security: fraud prevention and protection of our systems.
  • Customer service: communicating with you and improving the service.

Legal basis for processing

We process your data on the following bases: the performance of the sales contract and the provision of the Services; compliance with legal obligations (for example, tax and accounting); your consent (for non-essential cookies, personalised advertising and sending review surveys); and our legitimate interest in the security and improvement of the Services.

Google Customer Reviews programme

We participate in the Google Customer Reviews programme. After you make a purchase, we may share your email address and order details with Google in order to send you a satisfaction survey. This survey is voluntary and will only be sent if you have given your consent. Google will process the data in accordance with its privacy policy (https://policies.google.com/privacy). The purpose is to improve the quality of the service and to display verified reviews.

Cookies

We use cookies for the operation of the site, analytics and advertising. We use third-party technologies such as the Meta pixel and Google technologies to measure campaigns, show personalised ads, analyse behaviour and track conversions. These technologies may collect the IP address, device data, browsing and purchases. Their use is subject to your consent through the cookie banner. You can find more detail in our Cookie Policy.

Sharing your personal information

We may share data with providers (payments, shipping and hosting), with advertising partners (including Google and Meta, for personalised advertising and measurement), with the authorities when there is a legal obligation, and in the context of a merger or corporate transaction.

Outside the cases listed in this section, which are part of the commercial relationship arising from your purchase, we do not share your data with third parties.

Third-party sites

Our site may contain links to third-party sites. We are not responsible for their policies or their privacy practices.

Children's data

We do not intentionally collect data from minors.

Security and retention

We apply reasonable security measures to protect your information.

We keep your data for as long as it is needed to provide the services you requested, issue the legal invoice and keep your purchase history while the commercial relationship lasts. After that, we keep it blocked for the periods required by law (for example, commercial and tax rules require invoices and accounting records to be kept for at least six years) and, once those periods have passed, we delete it.

International transfers

We may transfer data outside the European Economic Area applying the legal safeguards required by current regulations.

Your rights

You may exercise the rights of access, rectification, erasure, portability, restriction and objection, as well as withdraw your consent at any time, by writing to info@keeppe.com. If you consider that the processing of your data does not comply with the regulations, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD), www.aepd.es.

Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. We will publish the revised version on the Site and update the «last updated» date.

Contact

Eurekka Home S.L. Email: info@keeppe.com. Address: Calle Verdial 1, 4º F, 29730 Rincón de la Victoria, Málaga, Spain.